Admin Business Support Officer job in Lancashire

Start date is 1st May 24

Hours are 37 per week

We are looking to recruit a highly motivated Admin Business Support Officer to enhance our already established friendly and supportive team who will contribute to the key work of our Highways Department supporting our District Lead team.

As part of your role you will also assist in the following duties:

- Providing general administrative support across two teams.

- Support the District Lead Team in administration of the casework of county council Members, MP's, District and Parish Councillors.

- Assist the Complaints Officer to deal with Highways Complaints received into the team following the guidelines of the formal complaints process.

- Accurately record requests and information received via email and phone.

- Data processing.

- Setting up of new cases and project demands.

- Providing support for meetings including arranging dates, room bookings, preparation of agendas and note taking.

- Responding to and resolving where appropriate enquiries generated by the Services.

The role will involve working closely with colleagues within several teams and the successful candidate should:

- Be passionate about delivering a great customer service & experience

- Ideally you will have experience of working within an administration setting and possess good IT skills

- You'll be engaging providing help to the team daily, so being able to clearly communicate the information you need and listen to individual requirements is key. - - Be flexible and have good organisational skills

We are currently working a combination of home and office working; therefore, you will be required to have a suitable working space within your home and a broadband connection. Working hours are Monday to Friday 9am to 5pm.

If you are unable to provide a suitable homeworking environment, you will be required to work from your office base or nearest suitable office location.