About us

Camden is changing on the inside to make life better for everyone. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind.

As a Housing Needs Reviews Officer, you will be working with colleagues in the housing needs reviews team to ensure overall team targets are achieved.

The role

• To assist the housing needs group to improve its services by investigating and responding to enquiries from Members/MP’s and formal complaints.

• To carry out statutory reviews of decisions under the Housing Act 1996, as amended by the Homeless Reduction Act 2017 (both Part VI and Part VII reviews).

• To have direct communication with customers and their elected or other representatives, including lawyers and advocates. Also, close liaison with officers and managers within the housing needs group, to ensure and promote good understanding of the group’s work and services.

• This post is exempt from the Rehabilitation of Offenders Act.

About you

The successful candidate will possess the ability to come to fair, reasoned and evidence-based judgements in dealing with complaints and s202 reviews and to communicate these in writing in a clear and logical manner They will have an in-depth knowledge of the Housing Act 1996, parts VI and VII legislation (and amended legislation set out in the Housing Reduction Act 2017). In addition, they require knowledge of related regulations and guidance.

They will possess the ability to communicate effectively and tactfully with a wide range of customers, colleagues and will be able to respond to enquiries from MP’s and Councillors about housing related issues.

They will have experience of providing or ensuring high standards of customer service and of demonstrating high standards of casework and in coming to careful and fair conclusions to a case.

They will have experience of meeting varying deadlines.