Systems Support Officer
Posted 15/04/2024 by CRA Group Ltd
3 months contract with A Local Authority
Job Summary:
· To work as part of a team maintaining the integrity and availability of all revenues and benefits systems. Ensuring the accurate and timely delivery of council tax, business rates and housing benefit overpayments documentation and notices.
· Take responsibly for elements of the day-to-day systems management, planning and coordinating system and subsidy reconciliations and managing batch schedules.
· To provide technical expertise to support departmental projects and transformational change.
Key Duties/Accountabilities:
· Respond to, take action and provide technical advice on user enquires, including complex enquiries referred from senior managers.
· Undertake investigations in conjunction with users, software suppliers and other relevant parties in order to resolve issues.
· Take ownership of disseminating lessons learnt and use them to make recommendations for process improvement and to implement those recommendations, once approved, in an effective and timely manner.
· Issue housing benefit and council tax reduction award notifications, including debtor invoices, council tax and business rate bills, reminders and summonses.
· Establish and manage the production of Northgate batch schedules, reviewing and amending where necessary, to incorporate changing software, business processes, working practices and priorities.
· Support the Senior Systems Officer in the timely scheduling and preparation of revenues and benefits Government returns, ensuring correct software and parameters are used.
· Develop, write and run detailed test schedules for subsequent enhancement and timetabling of live processing runs.
· Maintain the Northgate application as required, always ensuring maximum availability.
· Participate in audits of system administration, use recommendations and conclusions to inform learning within the team to deliver an improved quality assurance function.
Essential Experience Required:
· Recent experience in supporting system applications in a Local Government environment.
· Experience in data management and audit responsibilities.
· Experience of improving processes through digital transformation.
Essential Qualifications Required:
· 5 GCSEs (including English and Maths) or equivalent or work experience of at least an equivalent level.
· Good knowledge of Northgate systems and/or specialist IT tools e.g. SQL, VB and Business Objects
Additional information to note:
· Contractual hours: 36 hours, Monday to Friday. 9am until 5pm.
The closing date for this position is 19/04/24.
- Type:
- Contract
- Start Date:
- 15/04/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
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- Job Reference:
- 7235000020578177
- Job ID:
- 221470618
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