CSS are looking for a Hire Desk Controller based in Norwich.

Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.

On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

For us to help you on your journey to success, here’s what you’ll need:

• Strong organisational skills
• Strong communication skills both verbally & written
• Adaptability
• Commitment to learn and develop
• Driving license
• Previous experience working within the hire industry or similar sales or operational role

The core skill requirements of a Hire Desk Controller are:

• A professional manner with good communication and people skills
• PC literate with experience of Microsoft Systems
• Ability to prioritise work load and work to tight deadlines
• Local area knowledge for the depot areas served
• Motivated self-starter with good administration, time management and organisation skills