Our client is seeking a dedicated and knowledgeable Housing Officer to join our team. As a Housing Officer, you will primarily focus on conducting property checks within Houses in Multiple Occupation (HMOs) and various properties in the Birmingham area. This role is a vital part of ensuring the safety, compliance, and quality standards of our properties.

Job Title: Housing Officer
Location: Birmingham
Work Arrangement: Hybrid (Remote does require visits)
Working Hours: Monday to Friday 30hours
Duration: Initially 3 Months then Perm
Hourly Rate: £18-21hr

Responsibilities:

• Conduct regular property inspections, including HMOs, to ensure compliance with health and safety regulations, licensing requirements, and company standards.
• Document and report any maintenance or health and safety issues identified during inspections, ensuring prompt resolution.
• Liaise with landlords, tenants, and contractors to coordinate necessary repairs, maintenance, and improvements.
• Keep accurate records of property inspections, maintenance activities, and correspondence with stakeholders.
• Respond promptly to tenant queries and concerns regarding property maintenance and safety.
• Assist in the administration of tenancy agreements, including handling rent arrears, terminations, and renewals.
• Collaborate with internal teams, such as property management and legal, to address complex housing issues and ensure compliance with relevant legislation.
• Stay updated on housing laws, regulations, and best practices to maintain a high standard of service delivery.
• Undertake occasional visits to properties as required, balancing remote work with on-site presence effectively.
• Contribute to the development and implementation of policies and procedures to enhance property management processes.

Requirements:

• Proven experience in housing management, property inspections, or related field.
• Strong knowledge of housing legislation, particularly in relation to HMOs and health and safety requirements.
• Excellent communication and interpersonal skills, with the ability to engage effectively with landlords, tenants, and colleagues.
• Detail-oriented with strong organizational and time management abilities.
• Ability to work independently and prioritize tasks effectively, while also being a collaborative team player.
• Proficient in using computer software and databases for record-keeping and reporting.
• Flexible approach to work, including the willingness to undertake occasional property visits as necessary.
• A commitment to delivering excellent customer service and maintaining high standards of professionalism.

This position is a 30-hour-per-week role, initially offered on a temporary basis for three months through an umbrella company, with the intention of transitioning to a permanent role. The successful candidate will have the opportunity to make a meaningful impact on the quality and compliance of our property portfolio, while also contributing to the overall success of our organisation.