Hyperion Partners are working with a leading housing association committed to providing high-quality social housing to communities, is currently seeking a skilled and dedicated Leasehold Manager to join their team in London.

Responsibilities:

Leasehold Management:

• Oversee a portfolio of leasehold properties, ensuring compliance with lease terms, statutory requirements, and company policies.
• Respond promptly and professionally to leaseholders' inquiries, providing guidance on leasehold matters, service charges, repairs, and other relevant issues.
• Manage the process of lease extensions, lease transfers, and other leasehold-related transactions, ensuring accuracy and adherence to legal requirements.
• Maintain accurate and up-to-date records of leasehold properties, including lease agreements, correspondence, and key leaseholder information.

Service Charge Management:

• Administer service charges for leasehold properties, including budgeting, invoicing, collection, and reconciliation.
• Prepare and distribute service charge statements, ensuring transparency and accuracy in line with lease agreements and regulatory guidelines.
• Liaise with leaseholders, contractors, and internal departments to address any service charge-related queries, disputes, or concerns.

Compliance and Legal Matters:

• Stay up to date with relevant legislation, regulations, and best practices pertaining to leasehold management and service charges.
• Ensure compliance with statutory obligations, such as Section 20 consultation, Right to Manage, and other relevant legislation.
• Collaborate with legal advisors and external stakeholders to resolve leasehold disputes, including attending tribunals or court hearings when necessary.

Stakeholder Engagement:

• Foster positive relationships with leaseholders, addressing their concerns, providing information, and facilitating effective communication channels.
• Collaborate with internal teams, including property management, finance, and repairs, to deliver excellent service and maintain high levels of customer satisfaction.
• Represent the organization in meetings with leaseholder associations, resident committees, and external agencies, promoting open dialogue and constructive relationships.

Qualifications and Skills:

• Previous experience in a leasehold management role within the social housing sector or a related field.
• Knowledge of leasehold legislation, service charge management, and relevant housing regulations.
• Strong understanding of leasehold agreements, lease interpretation, and the rights and responsibilities of leaseholders and landlords.
• Excellent communication skills, both written and verbal, with the ability to engage and interact effectively with a diverse range of stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
• Proficiency in using relevant software applications, databases, and CRM systems.
• A customer-focused approach, with the ability to handle and resolve complex leasehold issues with empathy and professionalism.