Customer Service Officer - Housing and Environment (emergencies)

Southwark


Job Role

To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact.


Key Accountabilities

To deal with telephone enquiries, emails, letters and texts from customers in a professional manner, consistent with corporate customer services standards and targets.

To receive monies, by debit and credit cards, as appropriate, using the Council's electronic payments facility.

To follow up with customers to check job completion and service quality, within agreed timescales


You will have considerable experience in a similar customer service role and display strong communication and people skills. Most importantly, will be your flexible and collaborative approach and your willingness to address challenges and get things done.