MANAGER DUTIES& RESPONSIBILITIES

Leadership and Team Management:

Provide strong leadership and direction to care teams, including care assistants, support workers, nurses, and other healthcare professionals.

Delegate tasks set expectations, and ensure effective communication within the team.

Communication:

As a member of the senior team, support the Head Office in meeting the Company’s policies, procedures, and legal obligations, ensuring that all staff are working according to company policies and procedures, company initiatives are promoted, and take appropriate action to ensure that standards are reached and maintained.

Service Quality and Compliance:

Ensure that domiciliary care services are delivered in accordance with regulatory standards, guidelines, and best practices.

Monitor and assess the quality of care provided to clients, ensuring it meets or exceeds established standards.

Staff management:

Ensure all new care assistants staff are given a comprehensive induction, staff are aware of the standards expected, and fully supported throughout their employment. Complete Personal Development Plans & personnel paperwork as required. Ensure the rota is covered for upcoming shifts and relief staff are utilized as & when required and as a senior participate in the ‘sleep-in’ rota when needed.

Client Assessment and Care Planning:

Oversee the assessment of clients' care needs and the development of individualized care plans.

Ensure that care plans are comprehensive, tailored to each client, and regularly reviewed and updated.

Resource Management

Allocate resources effectively, including staffing, scheduling, and supplies, to ensure clients receive appropriate care.

Manage resources efficiently to balance high-quality care with cost-effectiveness.

Staff Training and Development:

Identify training needs and provide ongoing training opportunities to enhance the skills and knowledge of care staff.

Conduct performance evaluations, offer feedback, and support professional growth.

Client and Family Relations

Maintain open and effective communication with clients and their families, addressing concerns and providing updates on care plans.

Scheduling and Coordination:

Plan and manage care schedules to ensure clients receive consistent and timely care services.

Coordinate with care staff to ensure smooth transitions between shifts and visits.

Emergency Preparedness:

Develop and implement emergency response plans specific to domiciliary care settings, ensuring staff readiness for various scenarios.

Documentation and Reporting:

Ensure accurate and timely documentation of client care plans, assessments, progress notes, and other relevant records.

Generate reports to monitor client outcomes, service utilization, and operational performance.

Continuous Improvement:

Identify opportunities for process improvement and implement changes to enhance the quality and efficiency of domiciliary care services.

Regulatory Compliance:

Stay updated on relevant regulations and standards related to domiciliary care services.

Ensure that all care practices and documentation adhere to legal and regulatory requirements.

Budget Management:

Participate in budget planning and management to maintain the financial sustainability of the domiciliary care services.

Monitor expenses and identify cost-saving opportunities.

Community Engagement:

Establish and maintain positive relationships with local healthcare providers, community organizations, and relevant stakeholders.

Conflict Resolution:

Address conflicts and challenges that may arise within the care team or between clients and staff, promoting resolution and maintaining positive relationships.

Team Working Skills:

To work effectively as part of a team, actively supporting other team members, whilst also being self-motivated to work on own initiative & without direct supervision.

To participate in appropriate training, and be committed to ongoing personal & professional development. 

To promptly report any information, issues, or concerns regarding the care, support, well-being, or behavior of service users and also staff members.

To continuously review your practices to develop new skills and knowledge through continuous professional development & training, to maintain a sound working knowledge of current care/standards that contribute to the enhancement of patient care skills.

Administration Tasks

Participate, supervise & support the implementation of personal care plans and assist in maintaining the well-being, dignity, quality of life, and environment of the service users.

Assist & manage the preparation of those plans, displaying good communication skills (both written & verbal) as part of the key worker system, contributing to discussions on individual care plans and the reporting process by maintaining and updating records as required.

Ensure records are maintained and updated as required in order to enhance the quality of services in relation to maintaining the well-being, dignity, quality of life, and environment of the service users.

Follow-up and Monitoring:

Track Service user progress, monitor adherence to treatment plans and intervene when necessary to prevent gaps in care.

Monitor Care coordinators, care supervisors, and relevant stakeholders.

Spot Checks with clients for Reviews and Care Quality Commission Purposes.