Export Customer Services Assistant
Posted 04/04/2024 by Tulip Recruitment
We are actively recruiting for an Export Co-ordinator to join a dynamic and well-established organisation based in Basingstoke. Providing excellent customer service, responding to queries and accurately processing orders, the Export Coordinator will play a pivotal role within the customer services team.
This is a 12 month fixed term contract opportunity working on a hybrid basis, 2 days at home and 3 days in the office, 35 hours per week.
Key duties:
- Working on a ticketing system, you will process all orders and queries in line with service levels agreements and international regulations in order to facilitate timely payment.
- Ensure effective communication with internal colleagues, external customers and carriers in a clear, thorough and personal manner
- Escalate all issues which cannot be easily resolved
- Understand customers’ requirements and look for opportunities to develop and improve
- Work with the team to support and share knowledge where possible
- Identify repetition of problems/issues and work to resolve these effectively
Key skills
- Previous experience of working in a busy customer service department
- Shipping / logistics or export knowledge would be an advantage
- Happy to work on a 12 month fixed term contract
- Organised with good time management skills
- Excellent written and verbal communication skills
- Good working knowledge of Microsoft Office applications
- Good attention to detail and accuracy
If you do not hear from a consultant within 1 week of your application then unfortunately, on this occasion, you have been unsuccessful
- Type:
- Contract
- Start Date:
- ASAP
- Contract Length:
- 12 months
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- CW0404
- Job ID:
- 221413379
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