Job title: Contact/ Call centre Advisor

Location - Edinburgh / Hybrid

Duration: Initial 6 months (with likely extensions)

£12.22 per hour PAYE

Are you passionate about customer service? Looking for a well established environment and successful company to join to boost your portfolio and open new doors? We have a great hybrid opportunity available!

My high-profile banking client are recruiting for multiple Contact/ Call centre advisors to join their growing team! This is a Hybrid role which will require the successful candidate to work on site only 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for an initial 6-month contracting position with likelihood for extensions.

Day to day includes...

• Respond to all shareholder queries received by phone, email, letter or webchat. 80% of the role is phone based and the other 20% is admin/ investigating cases.
• Places telephone trades in accordance with instructions received.
• Responds to straightforward questions about shareholder accounts and providing technical assistance, responding fast, efficient, and accurate.
• Investigate errors in shareholder accounts and statements.
• Route issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
• Review daily open items to ensure proper follow-up and closure.
• Responsible for the quality and completion of own work.

What do we need from you?

• High school/secondary school or the equivalent combination of education and experience is required.
• Experience in contact centre or client service preferred.

Please apply with an up-to-date CV which must show evidence of the above to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.

*Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.