Customer Care Adviser
Posted 03/04/2024 by Eden Brown
We are seeking for an Customer Care Adviser to join our team.
Here are the details of the position:
Job title: Customer Care Adviser
Location: Leeds, LS11
Working Arrangement: 30 hours part time evenings then alternate weekends
Duration: 12 months
Timing: 8AM TO 5PM
Training will be online, followed by remote work from home.
Typical shift pattern :
Week 1 :17:00 to midnight 2 nights with sat and Sunday 8am to 5pm
Week 2 : Could be 5pm to midnight 4 nights.
- Start Date: ASAP
- Payrate: £11.44 per hour PAYE, £14.95 per hour Umbrella
About you
- Must have call centre experience
- Current CSCS card
Role:
- To answer and deal with incoming customer telephone calls.
- Logging and processing of orders onto Relevant company business portals
- Ensuring that orders are correctly categorised into the correct Priority Banding (Emergency, Priority & General bandings) in accordance with the contract's requirements.
- Management of customer appointments, including arranging, confirming, monitoring, No Access, Follow On works etc.
- Monitor and track the progress of responsive repair orders ensuring that they are completed within timescales and implement solutions as and when unforeseen issues arise
If you would like to discuss the role further, please call Varuna on (phone number removed) or Email Varuna on (url removed) .
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
- Type:
- Contract
- Start Date:
- ASAP
- Contract Length:
- 12 months
- Contact Name:
- Login or register to view
- Job Reference:
- 30651652779_1712158877
- Job ID:
- 221407217
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