Customer Service Team Leader - Local Authority

Location: GL1 2TG
Start date: ASAP
Contract duration: 6+ months
Working hours: Mon - Fri, 09:00 - 17:00, 37 hours p/w
Pay rate: £18.06 p/h

We are seeking a highly motivated and experienced individual to join our team as a Team Leader, within the Adult Social Care Customer Services Team. As a Team Leader you will play a critical role in overseeing the day-to-day operations of the department, ensuring a high level of service delivery and effective management of resources. This is an excellent opportunity for a dedicated professional looking to make a real difference to vulnerable adults within Gloucestershire.

As a Customer Service Team Leader, you will need to demonstrate:

• Excellent line management skills,
• Exhibit leadership behaviours, fostering a positive working environment and promoting continuous development.
• You must have excellent communication skills to effectively liaise with internal, external stakeholders ensuring clear and concise communication flow.
• Significant experience in Customer Service delivery.
• Significant experience of line management, delegation, supervision, and performance assessment.
• Understanding of Local Government and the policy context within which it operates.
• Highly skilled in Microsoft Office Packages, e.g. Word, Excel, PowerPoint, and Outlook.

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