Helpdesk Administrator
Posted 09/04/2024 by Invictus Group
Help Desk Administrator – Huntingdon - Temp to Perm (Immediate Start)
Location: Huntingdon
Hourly Pay Rate: £18.26p/h Via Umbrella
Hours of Work: Monday - Friday 8am-5pm
A World Leading Service provider who operates on an international scale is looking for a Help Desk based in Huntingdon area working for a large corporate building. This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM System and dealt with PPM..
Key responsibilities:
- Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.
- Raising jobs and closing jobs on the CAFM system
- Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses.
- Recording reactive maintenance calls onto a computerised system..
- Cover Holiday/Sickness for colleagues
- Assist other team members when required.
- Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
- Processing invoices and raising purchase orders.
- Working to tight deadlines and targets provided my management in accordance with contract requirements.
Key Requirements:
- Must have FM and Helpdesk experience
- Strong organisation skills.
- Can work well in a large team and can also Multi-task
- Previous experience in client facing role
- Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
- Experience in accounting or finance will be an advantage.
- Confident with Excel
- Must be able to demonstrate a strong sense of customer focus
- Self-motivated and systematic.
- Results/task orientated attention to detail and accuracy.
- Excellent time management and organisation skills.
If this role would be of any interest then please do apply for the role below
- Type:
- Contract
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- Helpdesk - Huntingdon
- Job ID:
- 221299608
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