National Account Executive

Competitive salary, depending on experience

Fixed Term / 12 Months Maternity Cover

Monday to Friday, 40 hours per week

Dordon, B78 1SZ

Petit Forestier, the European leader in refrigerated rental, are recruiting for a National Account Executive on a fixed term basis to provide maternity cover. As part of the National Accounts team, this holder will take responsibility for the overall contract management of nominated regional and national account customers. To include delivering account profitability, contract retention, wallet share growth and excellent levels of customer satisfaction. The role will include spending a significant amount of time visiting customers and liaising with internal colleagues.

What do you get?

• Free onsite parking
• 25 days holiday, plus bank holidays and Birthday
• Increasing holiday entitlement for long service (capped at 30 days) 
• Company pension 
• Group life assurance scheme, plus access to Unum’s multiple health & wellbeing services and employee discount perks
• Employee referral scheme of up to £500 (before tax)

What will you be doing?

• Delivery of Industry leading standards of account management
• Ensure that the customer contract terms and conditions/ service level agreement conditions are maintained by the Company and Customer alike
• Develop positive ‘Company – Customer’ relations leading to contract retention and increased share of wallet/ customer fleet for the Company
• Facilitate and foster positive service delivery and customer relations between the Company Depot network and the Customer sites
• Monitor company service delivery and provide feedback on Company service levels by means of regular contract review meetings to be supported by an agenda and action plan via the Safety Culture framework
• As above co-ordinate and manage scheduled and ad-hoc contract review/ escalation meetings to include drawing upon the support and collaboration of local/ national Company colleagues. All meetings to be documented supported by an action plan
• Responsible for contract retention and fleet growth for nominated accounts through positive service delivery and by providing a proactive and consultative sales approach for all Company portfolio products
• Protect the Customer contract from competitors offering innovative solutions such as Alternative Fuel Solutions by being a trusted adviser and draw upon Company/ Supplier experts to deliver this
• Increase the revenue from nominated accounts in non-product areas such as Recharges, Body repairs via Lecapitaine Bodyshop’s and Rental
• Manage the implementation of additional/ replacement assets and return of assets in accordance with Company procedures and ensure no credits are required as a result of non-communication of contract end dates
• Work in conjunction with the Business Development team to deliver a positive on-boarding experience for new fleet accounts assigned to the RCM
• Manage the overall health of nominated accounts to include payment of recharges as per contract and to address any overdue debt/ recharges in query that remain unresolved once standard procedures are exhausted
• Be the primary escalation point for the Customer and Company where there are unresolved contractual issues when standard processes are exhausted and failure to address could harm the Customer-Company contract relationship
• Review customer KPI reports prior to presenting to customers to ensure they ae correct/ fit for purpose, i.e., that they reflect the Company in the best light in terms of Compliance and Service delivery. KPIs include but not exclusively MOT pass rates, PMI schedule adherence, breakdown attendance, recharges and taking a proactive approach to minimising Customer out of contract costs.
• Develop/ foster excellent inter-company relations to drive a positive customer experience and to not accept ‘no’ as an answer where the Customer-Company relationship and experience will be harmed
• Escalate customer complaints/ non-conformances to internal colleagues to achieve resolution/ involving the Line Manager to ensure all issues are dealt with in a timely manner and without harm to the Customer-Company relationship
• Adherence to company reporting systems inclusive Safety Culture and GreenForce
• Support the Company and other Customers on a needs basis

What are we looking for?

Key Leadership Behaviours

• Motivates and influences people to achieve business objectives
• Implements business change
• Maintains self-discipline
• Promotes and ensures adherence to Company policies and procedures

Essential

• Operating knowledge of Microsoft Outlook, Excel, Word and PowerPoint.
• Operating knowledge of the Company’s operational, sales & fleet management software.

Success criteria:

1. Customer account retention.

2. Fleet/ asset retention.

3. Increased wallet-share of each nominated customer measured annually.

4. Rental revenue in line with customer needs.

5. Customer satisfaction taken from Review meeting measurements.

6. Recharges paid within the agreed credit period.

7. Customer review meetings as per the agreed schedule, i.e., monthly, quarterly and annually.

To apply please submit your CV and a member of our recruitment team will contact you.