This role is based in Berkshire. 

Reporting to:  Facilities Manager

Purpose of Role:

•    To support in the delivery of meeting room management & events on site, this includes all live events from site.
•    To ensure the prompt and efficient delivery of support to staff when they have an IT problem in the meeting rooms.
•    To support with room re-arrangement to client requirements for their meeting.
•    To project manage internal events liaising with different levels of management within the company. 
•    To be the point of contact for all IT enquiries relating to meeting spaces onsite.
•    To ensure all IT equipment in meeting rooms is fully operational and provide training to end users when necessary.
•    To deputise for the Community Space and Events Coordinator for holidays and sickness etc.
Responsibilities
•    Responsible for coordinating all IT activities in community spaces, event spaces and meeting rooms.
•    Responsible for ensuring adherence to all procedures and processes relating to delivery of events to ensure consistency across all client sites.
•    Support the FM team in providing an excellent service to the occupants of the building.
•    Champion best practise and act in an advisory capacity as to how to get the most out of events using IT Equipment.
•    Ensure all IT equipment in meeting rooms is working and available for use.
•    Safety and Compliance of customer, team and assets.
•    Develop strong relationships with day to day clients.
•    Continually look to implement new initiatives within operations demonstrating forward moving business innovations to clients.
•    Role model Vested behaviours to improve engagement & success.
•    Proactively assist line manager with management and application of the company, client and Vested processes.
•    Ensure that all aspects of the business are conducted in accordance with ALL relevant statutory requirements and codes of practice.
•    Advise clients on new technologies and liaise with suppliers for supply and installation of said products.
•    Implementation of policies, procedures and initiatives to enhance the client experience.
•    To collaborate with internal departments ensuring efficient forward planning of activities and that these are consistent with corporate ID, business strategy and company objectives.
•    Point of contact for client and service delivery team for all IT requests relating to events and meetings.
•    Liaise with agencies and supplier to ensure excellent delivery of internal and external events.
•    To liaise closely with line manager to monitor expenditure.
•    Provide orientation and site inductions relating to events and activities on site when needed. 
•    Carry out daily meeting room and community space checks on IT equipment.  
•    Provide support and escalation of IT issues.
•    Support client employee experience workplace experience roadshows – Example of employee experience services can include: IT workshops on how to use meeting room equipment.

•    Responsible for IT activities related to events.
•    Responsible for ensuring the community spaces are presented and maintained to an exceptional standard.
•    Responsible for ensuring the success of all events.
•    Ensure compliance with all Health & Safety legislation and Company/Client Health & Safety practices and procedures. 
•    Ensuring client engagement and satisfaction.
•    Ensure compliance with all Health & Safety legislation and Company/Client Health & Safety practices and procedures. 

Person Specification
Essential

•    Good standard of literacy and numeracy.
•    Previous Audio Visual experience either in live events or installation.
•    Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels.
•    Good time management and organisational skills.
•    Ability to work well under pressure.
•    Ability to achieve and set standards and operate to performance criteria.
•    Positive approach to learning in role and identifying own training needs as appropriate.
•    Self-motivated.
•    Ability to work effectively as part of a team.  
•    Flexible approach to role.

Desirable 

•    CTS Qualification.
•    Computer literacy.
•    Ability to develop increasing individual effectiveness through leadership, motivation, communication, coaching and training.
Other info
•    To attend meetings and training course as requested.

This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken.  It does not attempt to detail every activity.  Specific task and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable tasks, as requested by the line manager in order to meet the operational needs of the business.